Privacy Policy

This Privacy Policy explains how SecuroomAi (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website(s), applications, and services (“Services”).

1. Information We Collect

• Personal Information: such as your name, email address, phone number, and billing details provided during registration or account setup.
• Technical Data: including IP address, browser type, operating system, device identifiers, and browsing activity.
• Financial Data: payment and transaction information used for deposits, withdrawals, or account verification.
• Usage Data: information on how you interact with our Services (pages visited, features used, session duration).

2. How We Use Your Information

Your data is used for:

• Creating and managing your account.
• Processing deposits, withdrawals, and transactions.
• Providing secure access to the platform.
• Improving our Services through analytics and feedback.
• Sending important notifications, updates, and customer support responses.
• Complying with legal and regulatory requirements (including AML and KYC checks).

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: when you voluntarily provide information or agree to receive marketing.
• Contract: to fulfill our obligations when you register and use our Services.
• Legal obligation: compliance with financial regulations, AML, and data protection laws.
• Legitimate interest: improving services, ensuring platform security, and preventing fraud.

4. Sharing of Information

We may share your information with:

• Service Providers: for hosting, analytics, payments, and customer support.
• Affiliates and partners: under strict confidentiality agreements.
• Authorities: when required by law or regulatory obligations.
• In case of business transfers: mergers, acquisitions, or restructuring.

5. Data Protection and Security

We implement industry-standard measures including SSL encryption, firewalls, 2FA, and regular security audits to safeguard your personal data. While we take strong measures, no online system is fully secure, and we encourage users to follow best practices for account protection.

6. International Data Transfers

Your information may be transferred and stored outside your country of residence. We ensure adequate safeguards are in place, in line with GDPR and POPIA requirements, to protect your personal information.

7. Your Rights

Under applicable data protection laws (including GDPR and POPIA), you have the right to:

• Access the data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (“right to be forgotten”).
• Restrict or object to processing of your data.
• Withdraw consent at any time (without affecting the lawfulness of prior processing).
• Request portability of your data in a structured format.

8. Cookies

We use cookies and similar technologies to improve user experience, analyze traffic, and provide personalized content. For more details, see our Cookie Policy.

9. Data Retention

We retain personal information only for as long as necessary to provide our Services, meet legal obligations, or resolve disputes. After this period, data is securely deleted or anonymized.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, regulation, or our practices. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is processed, please contact us:

Email: [email protected]
Phone: +27 11 123 4567
Address: Customer Service Center, Johannesburg, South Africa

Last updated: January 2025